kokomatch Terms and Conditions

Last Updated: 16 November 2025

Summary (non-binding)

These Terms and Conditions govern your use of kokomatch.co.uk for browsing, posting ads, and contacting users. You must be 18+ (or 16–17 with verifiable parental consent), provide accurate information, and comply with UK and Bulgarian law. We are a neutral platform and not liable for user-to-user transactions. For help, email customerservice@kokomatch.co.uk

Introduction
Acceptance of Terms
Services Offered
User Accounts
Posting Advertisements
Fees and Payments
Prohibited Conduct
Liability
Intellectual Property
Termination
Changes to Terms
Privacy Policy
Dispute Resolution
Governing Law
Force Majeure
Third-Party Links
Contact Us

1. Introduction

Welcome to kokomatch! These Terms and Conditions (“T&Cs”) govern your use of our website kokomatch.co.uk (the “Site”), including browsing, posting advertisements, and contacting other users.

The Site is operated by Kokomatch (a trading name), a husband-and-wife partnership based in Bulgaria. Our principal place of business is 7 Stara Planina, Gradishte Village, 5435 Sevlievo, Bulgaria. We are not VAT-registered.

By accessing or using the Site, you agree to be bound by these T&Cs. If you do not agree, you must not use the Site.

2. Acceptance of Terms

By using the Site, you confirm that you:

Are at least 18 years old, or aged 16–17 with verifiable parental/guardian consent (see our Privacy Policy for verification process).
Are legally capable of entering into binding contracts.
If acting for a business, have authority to bind that business and will identify it clearly when posting ads.

We reserve the right to refuse service to anyone for any reason consistent with applicable law.

3. Services Offered

kokomatch is an online dating platform allowing users to create profiles, connect with others, and post advertisements in various categories. We act solely as a neutral intermediary and do not:

Facilitate payments or deliveries.
Act as agent, broker, or guarantor for any transaction.
Verify, endorse, or take responsibility for the accuracy, quality, safety, or legality of listed profiles/services.

Transactions and communications regarding relationships are strictly between users. If you are a UK consumer, your statutory rights remain protected when dealing with other users, but we are not a party to those interactions.

4. User Accounts

To utilize the features of the Site, you must create an account with accurate, complete, and up-to-date information. You are responsible for:

Maintaining the confidentiality of your login credentials.
All activity under your account.
Immediately notifying us at customerservice@kokomatch.co.uk of any suspected unauthorized use.

You must not share your account. We may require identity verification (e.g., photo ID) to prevent fraud. We reserve the right to suspend or terminate accounts for any breach of these T&Cs or suspected illegal activity.

5. Posting Advertisements

You may create a profile to connect with other users; these must be posted in the correct category with truthful and complete descriptions. You are solely responsible for compliance with all applicable laws, including UK regulations. Specific requirements include:

Profiles must not contain content that violates any laws or regulations.
Prohibited content includes any material that is illegal, defamatory, obscene, harassing, or violating third-party rights.

We may remove non-compliant profiles without notice.

6. Fees and Payments

We may charge fees for premium listings or services, which will be clearly stated on the Site. You agree to pay all applicable fees. Fees are non-refundable except as required by law.

Under the Consumer Contracts Regulations 2013, you may cancel a paid service within 14 days of purchase and receive a refund, unless the service has been fully performed with your consent.

Fee changes will be notified at least 14 days in advance via email or Site notice. Refund requests can be sent to customerservice@kokomatch.co.uk

7. Prohibited Conduct

You agree not to:

Post unlawful, fraudulent, defamatory, obscene, or harassing content.
Impersonate any person or misrepresent affiliations.
Disrupt Site operations (e.g., DDoS, malware).
Attempt unauthorized access to accounts or systems.
Collect personal data without consent (UK GDPR).

Violations may result in immediate suspension or termination.

8. Liability

kokomatch provides the Site “as is.” We do not guarantee availability, accuracy, or transaction success.

To the fullest extent permitted by law:

We are not liable for losses arising from user interactions, content, or Site use.
Our total liability is limited to £50 or the fees you paid us in the last 12 months (whichever is greater).
We exclude liability for indirect losses (e.g., lost profits, data).

Nothing excludes liability for death/personal injury from negligence, fraud, or any liabilities that cannot be limited by law (Unfair Contract Terms Act 1977).

9. Intellectual Property

All Site content (logos, text, design) is owned by kokomatch or its licensors. You may not copy, modify, or distribute it without permission.

By posting content, you:

Warrant you own or have rights to it.
Grant kokochat a non-exclusive, royalty-free, worldwide license to use, display, and store it for platform operations.
Indemnify us against third-party IP claims.

10. Termination

We may suspend or terminate your account at any time for breach of T&Cs, illegal activity, or operational reasons.

Upon termination:

You lose access to your account and profiles.
You may appeal in writing to customerservice@kokomatch.co.uk within 14 days with reasons and account details. We will respond within 14 days.

11. Changes to Terms

We may update these T&Cs. Material changes (e.g., new fees, rules) will be notified via email and Site banner for 30 days. Continued use after changes means acceptance. To disagree, stop using the Site and delete your account.

12. Privacy Policy

Our Privacy Policy forms part of these T&Cs and explains how we collect, use, and protect your data under UK GDPR and the Data Protection Act 2018.

13. Dispute Resolution

We encourage resolving disputes directly with other users. For issues with kokochat:

14. Governing Law

These T&Cs are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, but UK consumers may bring claims in their local courts.

15. Force Majeure

We are not liable for failures due to events beyond our control (e.g., war, natural disasters, internet outages, government actions).

16. Third-Party Links

The Site may contain links to third-party sites. We are not responsible for their content, privacy, or practices. Use them at your own risk.

17. Contact Us

For support, appeals, or to exercise data rights:

Email: customerservice@kokomatch.co.uk
Postal Address: Kokochat, 7 Stara Planina, Gradishte Village, 5435 Sevlievo, Bulgaria